Insight Report January 2023

This report provides a summary of the key work areas of Healthwatch North Tyneside and the issues residents have raised with us from April – December 2022. In December we launched two large scale consultations:

• Caring In North Tyneside 2022 – Gather carers’ views and experiences on behalf of the Carer’s Partnership Board. This will be open until early February 2023 and we are working closely with North Tyneside Carers’ Centre and other partners to deliver this.
• Have your Say 22/23 – our annual survey of resident’s views and feedback about local health and care services.

Results from both consultations will be shared with partners and thereafter at future Health and Wellbeing Board meetings.

Healthwatch’s key areas of work have included supporting the delivery of the vaccine programme, understanding women’s health issues, with a focus on the breast screening programme in North Tyneside, and our ongoing work around local social care services. We are also working with the 13 Healthwatch organisations across the North East and North Cumbria ICS footprint to work with the ICS to ensure local people’s voices are heard in the new arrangements and that the statutory role of Healthwatch is understood.

The board has received our report about the Equally Well strategy and implementation plan. We continue to ’mine‘ the data gathered and feed this into discussions with providers and decision makers.

We have been commissioned to support the Community Mental Health Transformation Programme to involve local people in its design and delivery. We lead this work with Launchpad North Tyneside. 

We have worked with our sister organisation, Healthwatch Northumberland, and Northumbria Healthcare Foundation Trust to gather views of planned changes to the way some outpatients appointments are delivered. We heard from 580 people and have shared these finding with the Trust with a view to publishing information in the coming months.