From 2015 to 2019 we gathered the views of local people on changes to urgent care services in North Tyneside.
A new Urgent Treatment Service for North Tyneside opened at North Tyneside General Hospital (Rake Lane) on 1 October 2018. The service offers GP-led healthcare 24 hours a day, 7 days a week. Urgent care services deal with minor injuries and minor ailments and are separate from A&E, which provides emergency care for life-threatening conditions.
In February 2019 our Healthwatch team asked visitors to the Urgent Treatment Centre for their feedback on the service. We asked how they decided which service to use, if they had seen someone else about their health condition , how often they had used the service and how they got to the Urgent Treatment Centre.
We shared our findings and recommendations with North Tyneside Clinical Commissioning Group.
Go to North Tyneside CCG website for information on urgent care in North Tyneside
Our work on urgent care
Local people were asked for their views on proposals for the future of NHS urgent care services in North Tyneside in November 2017. This included the plan for continued closure of overnight urgent care services at North Tyneside General Hospital.
We wrote to North Tyneside CCG in December 2017 summarising concerns about the consultation process and decision made.
Read North Tyneside CCG stakeholder update, May 2018
Download our letter to North Tyneside CCG in response to the decision on urgent care
Download our Healthwatch North Tyneside statement on urgent care services
From October 2015 to January 2016 North Tyneside Clinical Commissioning Group (CCG) asked how people wanted urgent care to be arranged in future. In May 2016 they published a report of the consultation on their proposals for urgent care in North Tyneside. Download the consultation report below.
Share your experiences of urgent care
Your experiences can help improve services for everyone.
Tell us about your experience of urgent care in North Tyneside