What to do if you feel ill in North Tyneside

There are several ways to get medical help when you feel ill and sometimes it can be confusing knowing which service to use when. Here are your options in North Tyneside:

• NHS111 – Phone 111 or go to 111.nhs.uk for medical advice and information. They will help you get the care you need and can make you an appointment with your GP or Urgent Care Centre.
• Your Local Pharmacy – Can give you advice, help you to look after yourself and treat minor conditions. Visit our Service Directory to find your nearest pharmacy.
• Your GP practice – Most practices are using a triage system either by phone or online. You will need to explain the problem you have and the support you need so that the practice staff can arrange the necessary care or treatment – by phone, video or in person.
  
• LIVI – a video consultation with a trained GP who has access to your medical records. You will need to download the app and register to join the service. Find out more here.
• Urgent Care Centre At North Tyneside General Hospital (Rake Lane), urgent care provides medical care for minor injuries and minor illnesses which are not life-threatening. You should ring 111 first. Read more here.
• Accident and Emergency at the Northumbria Specialist Emergency Care Hospital (Cramlington) or the Royal Victoria Infirmary (Newcastle). Ring 999 or 111 first. The NHS is asking please ‘don’t just turn up’ unless your condition is life threatening.

You can find out the address of local services in our service directory here.

Healthwatch North Tyneside has produced this article and the downloadable leaflet pictured left, because local people tell us they are confused about what services are available and when to use them.