What we heard in our general engagement activities in the 12 months from April 2023 to March 2024 has been summarised into a report outlining the common themes we have identified, as well as local people’s views and experiences of specific services, and what we will do with this information going forward.
09/07/2024
What We Heard reports
In the 12 months between April 2023 and March 2024, we have:
- Engaged with 2,746 people at 103 community events across the borough.
- Listened to the service experiences of 2,210 people via phone, email and at events.
- Received 181 reviews of specific health and care services through our Feedback Centre.
- Heard 817 people share 2,706 service experiences in our 2023 annual survey.
As well as a summary of our current and future research projects, this report includes key themes and issues local people have told us about:
- The high quality of care many people had received.
- Challenges others had faced in accessing care.
- The importance of accessible, reliable information and choice.
- The impacts of the cost of living crisis and travel and transport barriers.
- People feeling pushed into private care.
- Lower expectations of health and care systems.
We use this information to:
- Provide direct feedback to individual services, showing what residents and service users have said about them and similar services.
- Share trends and analysis with key decision makers, including the NHS, social care commissioners and North Tyneside’s Health and Wellbeing Board, to highlight residents’ issues.
- Highlight possible solutions to problems based on what we have heard from local people.
- Identify key issues to focus our work on in the following year.
If you would like to share your feedback and experiences of local health and social care services please visit our ‘have your say’ page.
| What we’ve heard during 2023/24 | Download File (pdf 935.28 KB) |