Find out what we are doing for residents in our latest Healthwatch North Tyneside Insight Report January 2023

Our January 2023 Insight Report provides a summary of what people have told us over the last six months, including updates on our Community Mental Health Transformation and Health Inequalities projects and a summary of the key findings from our recent engagement activity about breast screening.

The report has been shared with North Tyneside’s Health and Wellbeing Board.

Here are some examples of how we have supported local people with their issues:

We helped a North Shields couple to understand how to make a complaint about a private provider who had completed an autism assessment and a course of follow up support. The couple said they had ‘been forced to go private because of the NHS waiting times for adult autism assessments’.

A resident from Wallsend was struggling to find a new NHS dentist following the closure of their practice. We advised about all the ways she could look for available practices and put her in touch with a practice we knew were taking on new patients in Benton. We also provided her with information on the registration process. She was able to register with the new dentist and thanked us for our support.

We heard from several residents about confusion surrounding a new phone number for a GP practice. We raised this with the practice via the ICB and new communications were issued to users.

Read a summary of our recent work and access the full report here.