The views of 843 people on pharmacy services in the borough are collated in this report, prepared on behalf of North Tyneside’s Health and Wellbeing Board.
Healthwatch North Tyneside was asked by North Tyneside’s Health and Wellbeing Board to gather evidence of resident’s experiences of pharmacy services in the borough to inform a review of the Pharmaceutical Needs Assessment (PNA).
The PNA is produced every three years, with the last PNA being written and published in 2022.
Feedback from residents is an important part of the PNA and the engagement campaign has produced a rich source of information about pharmacy services in North Tyneside. Much of this information has wider implications than the review of the PNA and we are working with partners to ensure that people’s views are heard and actions are taken where they are outside of the scope of the PNA.
We gathered feedback using a survey, available both online and in paper format, which was circulated through our stakeholders (including North Tyneside Council’s Our North Tyneside Voice engagement panel, social media, voluntary and community sector partners and NHS partners). Flyers and paper surveys were also distributed to local pharmacies so they could share with their service users. We also promoted this research through our Healthwatch community engagement activities.
The survey ran from 26 February to 6 April 2025 and 843 people took part – a fantastic response. Questions included why, where and when people used pharmacies, ease of access, obtaining prescriptions, receiving advice and suggestions for improvements.
Analysis of the data gathered was undertaken by Healthwatch North Tyneside in April 2025 and this report provides the detailed findings.
| Pharmaceutical Needs Assessment in North Tyneside - Views of residents report | Download File (pdf 2.57 MB) |
